Return Policy and Guidelines

Hey there, fellow manga and anime enthusiasts! Are you as captivated by the captivating character Moka from Rosario Vampire as we are? We totally get it! But what if you receive a costume, dress, or wig that doesn’t meet your expectations? Fret not! At Fecomic, we’ve got you covered with our hassle-free return policy. Read on to learn how to process your return and get the perfect Moka Rosario Vampire look!

Easy Return Process

1. Contact our customer service: To initiate the return process, simply reach out to our friendly customer service team. They will guide you through the next steps and determine if your merchandise is eligible for a replacement or refund.

2. Return mailing address and procedure: Once your return is approved, our customer service will provide you with the mailing address for the return. They will also explain the step-by-step process to ensure a smooth return experience. We aim to make it as seamless as possible!

3. Shipping costs and fees: Under normal circumstances, the customer is responsible for the shipping costs of the return. However, if a replacement is needed, we’ll cover the shipping costs. Rest assured, we won’t charge any extra fees for returns or exchanges. It’s all part of our commitment to customer satisfaction. Keep in mind that if you return the merchandise without prior negotiation, we won’t be able to cover any costs.

4. Refund processing: After we receive and inspect the merchandise, we’ll process your refund within 3-5 working days (excluding weekends). Our goal is to make sure you’re happy with your Fecomic experience every step of the way!

Pro Tip: Remember, it’s crucial to contact us before initiating any return. Please don’t use the address on the mailing package to return or exchange items. If you do, we won’t be held responsible, and unfortunately, we won’t be able to offer any compensation.

Eligibility for Return

Curious about when you can return your merchandise for a replacement or refund? Take a look at the following cases:

1. Quality issues: If there’s a problem with the suit’s quality, we’ll gladly accept a return for a replacement or refund.

2. Size concerns: In case the regular size doesn’t fit as expected, you can return the item for further assistance.

3. Return conditions: To qualify for a refund, make sure the merchandise is unused, unworn, unaltered, and all original items including the package, garment tag, and tracking number are intact. We highly recommend double-checking every detail before sending the costume back, and don’t forget to provide us with a shipping number.

Exceptions to Return

While we strive to make returns as convenient as possible, there are a few scenarios where return is not accepted:

1. Special Sale items/Clearance products: Unfortunately, these items cannot be returned for a refund. However, we’re happy to offer an exchange for them, limited to the available sizes in stock.

2. Partial returns: If you return only a part of the costume, we won’t be able to refund the corresponding payment.

3. Unreturnable items: Worn, used, stained, items with animal hair, or those that have been altered cannot be returned. Additionally, undergarments, socks, stockings, one-time wear items, and prosthetics (including fangs, fake teeth, cosmetics, beards, facial hair, and artificial hair accessories) cannot be returned.

At Fecomic, we aim to provide you with the best manga and anime inspired fashion. Our return policy is designed to ensure your satisfaction. So, if you have any concerns, don’t hesitate to reach out to our customer service team. We’re here to make your Moka Rosario Vampire experience absolutely incredible!

Now, go ahead and unleash your inner Moka with Fecomic! Click here to explore our collection.

*Note: The original article contains irrelevant content and has been modified to fit the Fecomic brand and resonate with our Vietnamese audience.